Who we are
We are PivotNine Pty Ltd, ABN 66 150 502 015.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We hold a variety of personal information about our employees and contractors that we are required to collect by law and that we use to pay them, send them correspondence, and provide access to the various tools and systems they need to do their job.
We hold a variety of personal information about contact people at our customers in order to provide them with our services, process payments, and similar related business purposes.
We will ask for your contact information when we need it in order to contact you about our services, such as if you make an enquiry or become a customer.
We collect contact information from you when you download some of our free or paid resources. We may contact you to offer you further services related to the resources you have downloaded from us.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
If you enter your information into a form in order to download resources from this site, a cookie is set so that you don’t have to enter this information again if you would like to re-download that same resource.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics to help us to understand who visits this website and what they like (or don’t) in general terms. We really don’t care who people are individually, and have no desire to serve you targeted ads. Feel free to block the tracker with something like Ghostery.
We use the information in Google Analytics to try to improve this site, checking things like page render speeds, if people get errors looking for pages that don’t exist, how much traffic is bots and spam and malware, how people find the site, that kind of thing.
Who we share your data with
We share analytics data with Google because that’s the service we use for analytics.
We store customer data in our CRM system, and in our accounting system.
We share some customer data with our banks and payment processors in order to process payments.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Customer data is retained indefinitely, unless its removal is requested by that customer (and we are not prevented from deleting that data by law).
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Customer data related to payments is processed by our payment providers.
How we protect your data
We try to collect only the minimum amount of data we actually need for legitimate business purposes. If we don’t have your data, we can’t lose control of it.
We keep the site modules updated so security flaws get fixed, and we have automatic patching installed, as well as various spam and malware filters that check the site for compromises.
What data breach procedures we have in place
We automatically scan systems for signs of malware or data breaches. We keep them updated automatically where possible, and on a regular manual schedule when not.
What third parties we receive data from
We don’t obtain data from third parties.
What automated decision making and/or profiling we do with user data
We have spam and malware filters that block the most obvious and egregious attempts to flood the site with spam or attempt to breach the system. We have some automated processing that follows a clearly defined decision tree that is readily explainable and observable.
We test our systems carefully with human oversight before we enable automated decisions, and we manually review the performance of the automated systems on a regular basis.
We observe general trends in customer behaviour (such as via Google Analytics) to try to improve our services, but we don’t perform profiling in the sense that is intended by this phrase.
Industry regulatory disclosure requirements
We are not subject to any specific industry regulatory disclosure requirements.